Support

With CloudNet’s technical support, we’ve got you covered.   We literally take care of ALL computer related issues, upgrades, or questions you may have.  Essentially we become your I.T. department.

With our support, you get years of professional I.T management experience and the quality of a Tier 3 data center.  This means no costly crashes or lengthy down times.

All of these services and more are included in your support package:

  • Windows Cloud PCs
  • Windows Server
  • Server / PC maintenance
  • Network Management
  • Hardware Management & Maintenance
  • Printer Support
  • All Software Install and Upgrades
  • Backups
  • Security
  • Anti-Virus & Anti-Malware
  • I.T Consultant Services
  • Full Service Help-desk

With CloudNet you NEVER get a bill for extra consulting work, we can’t stress that enough!

Our packages include product support by phone, email and support ticket.  All of our services are backed by an industry leading service level agreement.  Our support packages are:

  • Basic support is available from 7:30 AM to 5:00 PM Monday – Friday
  • Extended support is available from 7:00 AM to 9:00 PM Monday – Friday and 10:00 AM to 5:00 PM Saturday and Sunday.*
  • Enhanced support is available 24 hours a day seven days a week.*
  • Custom support packages can be provided to meet your business needs.*

For support with your Cloud PC or Cloud Server, please call us at (888) 306-6628 and choose option 2 or login to our customer portal by selecting login from the menu above.

All Times indicated above are Atlantic time zone.

*Extended, Enhanced and Custom support packages are only available to customers who purchase and have an Extended, Enhanced or Custom service agreement with CloudNet.   Unless defined in your support package, support is not avaialbe on all Canadian and New Brunswick Holidays. 

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